This is the second time that I have ordered something from Bradford Exchange with guaranteed delivery by Christmas. After placing my order with that expectation, the order will not be delivered until after Christmas. It is extremely disappointing that every other company I have ordered from has not had this issue, yet when I called I was given the excuse that every company is having these shipping issues. The site should not guarantee delivery if the company is not planning on following through. I will never order from Bradford again, and I will be passing this feedback along to all members of my family, as well as friends who previously ordered.