I have been purchasing items fro Bradford Exchange for years and up until fairly recently found them excellent,that was until my husband ordered a pair of wolf boots for me when them came they were awful ,so I contacted them ( after waiting 30 mins to get through) to ask for a returns label waited nothing phoned again after waiting in a queue for 25 mins .Asked again to be told it had been dispatched on the 26th of November and it takes 7- 10 days well if my maths is correct and today is the 17th of December that is Not ten days ,What has happened to this company,I used to love there stuff I’ve had a lot from them over the years,also customer service was good in the past,but now it has gone to hell