Ordered Snow White clock. Stated on brochure "and play music " sent in at least 6 messages for an explanation where music plays. Paid £199.00 for this clock. I know my messages have been received but still had no answer or explanation. Have cancelled my account today and stopped all mail as I told them it would go straight in the bin. Amazing how order went through within 10 mins and money taken. Absolutely rubbish company for replying. Probably they haven't got an answer for me as to why the brochure says plays music. Stay away from them. My daughter also shops with them but because of my experience she is also going to cancel her account. Everything from now on will be going straight in the bin