Ordered a £550 item off them to then be charged 3 separate times for the one item. After 3 hours of phone calls and being on hold I sorted this issue out. I then ordered a Disney classic collection pin set at £49 a set (set of 6) I received the first 3 instalments and paid in full, then received a letter telling me I owed £82 for the first installations and after a month of phone calls and arguments with the useless staff there I receive 3 letters telling me they can’t complete the item Andy will refund me within 14 days, 15 days pass so I call. They are now telling me I owe £144 towards the first instalments that I received, how on earth can this go up haha. After a 2 hour on hold call I was informed that they have ‘only received one payment of £14.99’ I paid £49.99 3 times over for the items I received and have the bank statements to prove it and I was called a blatant lier, told I still owe the amount or it’ll effect my finance credit. And all they can do is refund me the amount of £149.97 ( the amount I was told I never paid) in vouchers to spend with them, but only if I was to send the items I had back to them tracked and signed for at a further expense to myself. 100% the worst company I’ve ever dealt with. One million percent avoid at all costs!!