My how I miss the days for when they were just Collectible Today. Back then I had absolutely no problem with them. I ordered the army coin collection from them and a veteran jacket intending it to be a 2018 Christmas present. Suffice it to say did not receive either by the time Christmas came around. I ordered the coin collection not reading the part about it being a subscription. That was fine not a problem, but I was charged for the 1st subscription and never received it then the second subscription was charged which was received. I called the carrier wondering if they had made a mistake and I called Bradford exchange. Could get anyone on the phone so I sent an email stating to refund money because item was not received or to reship item. Never got an acknowledgement but item was received about 2 weeks later. I eventually got a bill for it and was confused because they already billed me for it. Called the company and person stated that I was refunded money and item was shipped per request. Long story short they want me to repay for an item that was already paid for but because they made a mistake I have to pay again. This was all for the 1 item purchased. Lets talk about the second. Received a letter in the mail about veteran jacket that wa ordered early December 2018 stating it will not be shipped til May 5, 2019. A whole 5 months later for something that was not personalized. After thinking about it decided coin collection was to expensive a called to cancel subscription. Upon cancellation I asked was that going to cancel my order for the jacket and was told no. When I had called and actually talked to a rep about payment of the coin collection 1st issue I looked up my account and saw that the jacket was cancelled. At that point was relieved. Cancelled subscription to bradford exchange although they are still sending things in the mail. Will not be ordering from them again.