After finding a Thomas Kinkade item on their website, I contacted them by phone to get more information. After 10mins, I requested a ring back and the automated message told me I'd get a call back within 8hrs, even though my waiting time when I rang was 1min and I was next in line. I didn't have a ring back so I contact them again by phone and again requested a call back. I then emailed them through their website, twice, and still got no reply. I then found The Bradford Exchange on Amazon so I sent them a message again with my original enquiry. I received a message back saying they couldn't answer my question as the item I was interested in isn't available through Amazon. I then emailed again through their website and yet again I had no reply. I then rang and again requested a ring back and yet again, I'm still waiting. I have just sent The Bradford Exchange another message through Amazon as this seems to be the only way I get a response and this time, The Bradford Exchange on Amazon told me I had to contact The Bradford Exchange directly as she couldn't give me information about items that aren't on Amazon. Either whoever is advertising their goods on Amazon isn't actually The Bradford Exchange or their staff knowledge is severely lacking. If this is how they treat potential customers through their sloppy and non existent customer service, I'll take my money elsewhere. This company should be ashamed of themselves and the service they provide.