would give 0 if i could I ordered an item for my sister for her birthday back in august, I put it under her name as it was being shipped to her for her birthday (we live at different addresses) but used my PayPal and my email. I clicked to pay via PayPal, thinking it was taken out like every PayPal transaction I have ever done does. My sister is now receiving letters saying money is owing with an added reminder fee. Looking at my PayPal it states on the transaction "Your payment method will be charged when The Bradford Exchange Ltd. completes your order." To try to rectify this my mother (as my sister is a minor) emailed regarding this which they were kind enough to reply to her email, it didn't really answer her question so she asked me to call as I had done it in the first place. Today I called their apparent "friendly" client service team and spoke to an incredibly rude representative of your company who said that it would be my fault that PayPal did not work (even though my PayPal states your company needs to finish the order) and then refused to speak to me as it is my sisters name on the account (yet they responded to my mothers email?) So in the end it was never rectified, they have not received the money which I was wanting to pay them and they have now got an entire family who will never recommend their company to anyone