I ordered a disney christmas tree which was £489. The tree was delivered I didn't open it straight up as it was November thought I wait till least 12 December. When I finally got it out it looked awful was not worth money baubles where ment to have disney charter on but most them were missing half sticker. I decided to send it back about the 15th December they said I get a refund. Buy 27 I still not had one but took more money out off my bank. So yet again phoned them explained this they said they would take my cards detail off which would stop anymore money coming out but would be about 3 days. We now on 10th so phoned them see what was going on and I was told because they took my bank details off they could give me refund so had to take bank details again now been told be about 17 January. Customer service do not no what they are doing will never use this company again