WARNING – DO NOT USE BUDGETAIR! Made reservations for a multi-leg Asian trip. One of the airlines changed their flight schedule that resulted in a 22-hour layover. This did not work with my schedule. According to BudgetAir’s written policy: “Unfortunately, sometimes airlines will need to make adjustments to accommodate changes to aircraft and routes. We have no control or influence over this. If this is something that happened to your flight(s), you should have received an e-mail from us informing you of the change(s). When a major change to your schedule is made, the airline needs your confirmation on how you would like to proceed. Your options are: • Accept the change(s) and proceed with your rescheduled flight • Change the flight to another option • Cancel the flight The e-mail you received from us contains all the information you need to confirm your choice.” I received an email notifying me that a change was made in the flight schedule. When I ‘clicked’ on the email, to my utter surprise, I was not given the above options, but instead, I received an instant confirmation that I accepted the flight changes! I immediately sent an email to BudgetAir that I was not given the options as outlined in their policy and the flight change was unacceptable. I received a reply instructing me to use their ‘Live Agent’ chat. I contacted BudgetAir via their ‘Live Agent’ chat and explained the situation. They said that since the flight changes were “confirmed”, there was nothing they could do. So, I asked for a telephone number I could call, and I was informed that their “telephones were not working’. I next asked if a supervisor could review my case. The “Live Agent’ refused my request. I made several additional requests via the ‘Live Agent’ chat to have my case reviewed since I was not given the options outlined above. Customer Service refused to review my case. In the end, I was informed that the airlines that changed their schedule did not have another flight that worked for me and my only option was to cancel the entire trip. Upon cancelling the trip, BudgetAir hit me with several ‘hidden’ charges and I ended up paying 31% of the original purchase price to cancel the trip. Beware!