We booked through Budgetair for our 2 week trip to Japan and had the absolute worst travel experience we’ve ever had because of them. They changed our flight 24 hours before we had to board, and had no explanation or reasoning as to why. We were getting conflicting emails from them and the airlines with different departure times, seemingly because Budgetair didn’t communicate properly to them and moved us to another flight without our consent. They also never issued correct itineraries with all the flight updates/changes, which is why we were confused about our departure time, flight number and getting conflicting emails from the airlines directly. We have a sneaking suspicion budgetair doesn’t book the tickets until the last minute and will also bump you to a cheaper flight (even though you’ve paid for a more expensive one) and not provide any reasoning as to why as this serves them better in terms of profit. For example, for the flight back home, we originally paid for premium economy. Because budgetair seemingly did not book these tickets until the last minute, premium economy ended up selling out and the airline had to notify us at the check-in gate that we were actually seated in economy. The communication is EXTREMELY poor. There is no public number you can call in an emergency, the live chat is just a robot, their emails all seem automated and they escalate everything to a “specialised team” that don’t seem to know what they’re doing. Would highly recommend not using this service, it’s not worth the stress when travelling. Best option is to book through the airline direct even if it’s a few extra dollars - lesson learnt.