This company a $#*! in stupid company. They issue duplicate tickets, cancel flights, change schedules without notice, and provide poor customer service. Refunds take years to process, and they only refund a portion of the amount. Changing a flight incurs significant fees, and they do not assist with rebooking if a flight is canceled. Missing a connecting flight leaves you stranded at the airport. Despite offering competitive prices, customers encounter numerous headaches and risk losing money. There are countless complaints online, yet the company remains in operation. In the event of needing a refund, it is advisable to contact the bank promptly to reverse or dispute the charge. The company lacks a phone number for direct communication and relies on ineffective robot customer service. Personal experience with this company involved issuing duplicate tickets, multiple unanswered emails, and only receiving a refund through the bank's intervention. Stay away this horror company.