Very unprofessional company. Avoid it at all cost. the airline cancelled destination route all together and the agency (budgetair) never notified me of the change just to discover it by coincidence a week before my flight. not just that they even accepted the new change in ticket on my behalf making my new destination canada instead of egypt :) When reached to the agency they lied insisting that they did notify me which i have all the proofs that they didn't and lied that there were no alternative but to cancel and refund the one way (which meant i had to pay more than double to book one way instead of original return)... a full stories of lies which i have documented by emails and confirmation from the airline.