Garbage of a company, if you have any issues you can only talk to their chat which is always someone from India who will refuse to help and they have no supervisors to talk to and also rude. There was a single letter misspelling in my name for booking (j instead of i) I was told I had to cancel and repay $2500 for another flight. The airline said they can make the correction but only the purchasing agent could request and the change would take 3 days, Vishram or something like that refused to contact airline claiming I needed to get something from the airline in writing I contacted airline and they said their policy is clearly stated on their web site and that they did not issue written statements, I told this to Budgetair and they said too bad you have to buy a new ticket… after numerous attempts and hours of frustration they ended by saying too bad and no supervisor to talk to. Most horrible company I have ever dealt with.