The customer service told me that the bookings were unsuccessful and therefore I purchased the flight tickets elsewhere. However, they have since then remained unresponsive in regard to the refund of the tickets. Their bookings are unreliable -- when I entered the ticket number on the airline website they returned error. Their failure to book my tickets (they informed me so in the initial email) has caused me immense stress. The flights are about to take off within a week, and you take 24 hours to reply my email. I am hanged in the air, unable to confirm my journey while I have everything scheduled already in my travelling country.