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Lethia VanDunk
I booked 2rt tickets on 8/20/24 NYC to Malta. Received email from Turkish Airlines my return flight Malta to Istanbul was canceled. Email from BudgetAir.com then next day offering alternatives flight after discussing options (my layover time now doubled) with prep I confirmed new flight. At no point was additional fees mentioned. After 4 days not receiving new comfirmation contacted BudgetAir.com initially told that shortly after purchasing tickets on 8/20/24 i was put on standby and subsequently bumped which resulted in $400 charge to change flight. After I protested that Turkish Airlines contract me directly to alert me that flight had been canceled they then agreed but insisted that $400 need to be paid to change flight. I am avid traveler never have ever experienced such a thing. It would be different if I wanted to make changes. The airlines canceled the flight. After several hours back forth with Turkish Airlines, by way very clearly stated that BudgetAir.com was lying to me, I am still waiting for resolve. I going directly through Turkish Airlines which required me to file a complaint [feedback] on BudgetAir.com in order for them to step in and intervene.
2 months ago
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Budgetair has a 1.1 average rating from 128 reviews

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