I booked a flight for two people from Toronto to Bangkok for July 6, 2025. The price I paid did not appear to be a special offer, so I proceeded with the booking and even paid additional money for the right to cancel the flight for any reason and for the premium booking service package. In the confirmation email I received, the promise given was that my ticket would be received within 24 hours and up to 72 hours after booking. At the 72-hour point, I reached out to customer service the morning of November 15, 2024, expressing my concern and hesitation that my ticket had not been received yet and was assured that I had nothing to worry about; the booking was finalized, I need not worry, and I needed to be watchful for a ticket to arrive in my inbox and to check my spam. In the afternoon after that conversation, I received an email that afternoon at 4:26 PM alerting me that my booking was unsuccessful. In the email, it states, "We are sorry to let you know that your selected flight could not be booked as the fare you initially chose is no longer available from the airline." I originally I booked a flight for two people from Toronto to Bangkok for July 6, 2025. The price I paid did not appear to be a special offer, so I proceeded with the booking and even paid additional money for the right to cancel the flight for any reason and for the premium booking service package. In the confirmation email I received, the promise given was that my ticket would be received within 24 hours and up to 72 hours after booking. At the 72-hour point, I reached out to your customer service the morning of November 15, 2024, expressing my concern and hesitation that my ticket had not been received yet and was assured that I had nothing to worry about; the booking was finalized, I need not worry, and I needed to be watchful for a ticket to arrive in my inbox and to check my spam. In the afternoon after that conversation, I received an email that afternoon at 4:26 PM alerting me that my booking was unsuccessful. In the email, it states, "We are sorry to let you know that your selected flight could not be booked as the fare you initially chose is no longer available from the airline." I originally booked through a third-party booking site (Skyscanner) which from my experience has been a reputable booking partner. After receiving the email, I checked the webpage and the same flight that I booked at the reduced rate was now offered at 1.5x the rate that I paid. That is dishonest and fraudulent business practices. The customer service team offered me a one-time $15 CAD voucher as a token of their appreciation for my understanding which quite frankly, was more more hurtful than helpful. Do yourself a favour and do not book with this company. Save yourself the frustration!