I purchased return tickets for a WizzAir flight from London to Belgrade from Budgetair on 24th June 2024. When doing so, I relied on the information provided on their website and the customer services team and was led to believe that the return tickets advertised included both cabin luggage (dimensions: 56x45x25cm) and hand bag (dimensions: 40x30x15cm). This (mis)information was included in My Account section of their website, and was also confirmed to me by a BudgetAir Customer Service representative via a website chat when I requested an additional assurance after purchasing the tickets. This misinformation has caused me considerable stress and inconvenience when I was told during check in at the airport in London that cabin luggage was not included with my tickets. WizzAir Customer Service representatives also confirmed this when I tried to clarify the issue with them on the phone. I was told that they are not responsible for “claims made by third parties”. I was subsequently forced to pay an additional fee of £53.50 for cabin luggage by WizzAir (receipt no. 0606828). On my return I contacted Budgetair asking for a refund of the above fee. My complaint was acknowledged but I have never received the refund. I then contacted them three months later and asked them again for a refund. This time my email was completely ignored. Since the product they are selling significantly differs from what was advertised and the claims made by the company were misleading I recently reported them to UK's Advertising Standards Authority. Under the Consumer Protection Act 1987, we are entitled to receive accurate and truthful information about the products and services I purchase. Misleading consumers by providing false or deceptive information is a direct violation of this Act. As consumers, we also have the right to seek redress for any unfair practices, including being misled about the nature or quality of a product and/or service. I will never again do any business with Budgetair and would advise other people reading this to do the same. Judging by the other reviews, I was lucky that my flights were not cancelled. I would have lost much more than £53.50.