I ordered a simple part, a tailgate strut for my SAAB, it took eight days to arrive in the UK I didn't realize they had a partnership with the appalling AutoDOC, that I used two years ago, Buycarparts then used the appalling Parcel Farce(no it's not a spelling error) Parcel Farce then compounded the issue by leaving a card at the wrong house on the wrong farm, I used a UK based company to purchase a replacement part, I ordered on a Friday and it arrived on the following Monday morning, never again will I use Buycarparts, I will only use a totally UK based company your question below asks if the part arrived damaged, I never saw the part