Went on their web site to buy two head lights for my m class merc gave them the reg number they came up with a picture with all the details of my car which i have done before with other companies and have had no problems . This company sends me the wrong head lights they are for European roads i did not know this at the time i gave the lights to the garage to have them fitted i got a call to say they were the wrong lights and that they had installed one so the replaced it with the old headlight i phoned this company which has a English web site that turns out to be German .they refused to accept they had sent the wrong lights and would not be changing the lights as one had been fitted when i told them how i had put my reg number in to get the correct parts their answer was you cannot guarantee the on that and that i could have been installing the parts on a European merc .Why would i give them specific details of my motor if it was for some other car they then told me to open up a warranty claim but in the same breath told me i would not win they have asked for photos information about the merc and all manor of things just to be told they are not going to do anything about changing these lights they also told me when i said i was going to get in touch with trading standards their reply was go ahead we are a German company so more or less i cant do anything about it .But i have been i n touch with the European Trading standards and they are taking up my case it seems like they have dealt with this company before and from the reviews i have read this company is not a nice place to buy from the only reason i have put one star is because i cant give a minus five stars signed a very happy customer Ron