My wife bought a lovely knapsack/ slash travel bag on a visit to Italy from a Carpisa store. We used it as a carryon twice and noticed that one of the handles was coming away from the bag; in effect it was coming unsewn. We thought, no big deal, they will fix it and we are planning on going over again shortly. Well apparently it is a big deal. Despite their post puchase guarantee, they will not stand behind their product. It’s a shame really because their products are really beautiful and it would have been a very small effort to fix the problem and stand behind their pledge. Sorry Carpisa. We shall look elsewhwere from now on.