Cash Converters are a major scam!!! I bought a brand new ps4 controller which was a copy of the original. When I took it home my son did not like the copy and I rang the ilford branch up where I bought it from I was told they do not do any refunds by the assistant and the manager. I then rang another branch and was told that all cash converters do a refund if the product is brand new and within 14 days. I then went to the branch and asked to speak to the manager. She was adamant that cash converters have a policy of no refunds fullstop, I then asked her to give it me in writing so that I can contact trading standards and the head office, she started stuttering and ahhing and ooing and she said ok then give me your card, she eventually refunded. The manager in Ilford is racist and discriminates and uses her own set of rules to defraud customers. Be ver very very careful when you deal with the Ilford Branch.