HORRIBLE - DO NOT BUY. They wrapped plates I bought terribly with nothing that said fragile. One broke and all they would do is refund it, not replace. So I would have to pay expensive shipping ALL over again for their mistake!!! Then the item was out of stock and I couldn’t even get it. What a terrible company. This issue could have been so easily fixed. I’ve been a supporter since Cath Kidston started years ago and I will no longer buy for myself or others. No wonder they went out of business and lost all locations in the UK expect 1. Bad business policies. Can’t believe they’re so happy to upset customers. Pennywise and pound foolish.