Do not trust this cowboy outfit. I was unfortunate enough to have rented a property with them and their incompetence and unprofessional behaviour has caused me: 1) cost of £280+ at check out as they were unable to fulfill their commitments (evidence on email) to allow my cleaner re-entry. 2) stress of chasing them constantly and re-explaining their mistakes to them 3) time - I vacated the property on 17 Jan and at 31 March my deposit is still held with them as they delay at every step at least a week. Mistakes often happen especially during a lockdown, but the way chase evans has avoided acknowledging their mistakes and has passed the cost directly to me is frankly appalling. Truly unprofessional and incompetent and . Unfortunately you may not get a choice to avoid them if you like a flat they list. My advice based on my experience is: 1. Assume they won’t reply until you have chased multiple times. 2. Don’t trust any of their staff - get everything in writing. 3. Even with evidence in writing, expect they will try to rip you off for their mistakes rather than bearing any cost 4. Be prepared for a traumatic experience. 5. Be ready to claim against them from the deposit protection, the ombudsman, and legal claims. Good luck - you’ll need it