First of all, they don't have professionalism. You ask them for viewing and they will say it is confirmed then they will say please wait for 5 mins and they will confirm if the viewing is still open or not (this is just before 5 mins of the viewing of a property) then again they make an excuse that please wait for 1 hr, and again 1 hr (at this moment me and my wife were waiting for almost 3 hrs just to get a confirmation from them). On top of this, they were rude. We also requested for another viewing they said we can't as our diary is full, they just completely ignored our diary and ignored even though asking politely for the viewing.