I was a little worried seeing all the negative tales on this and trustpilot. My experience...Ordered 3 trees at start of September and was told delivery towards end of the month. DHL notified me of the delivery as per the email from Chris Bowers 25th. 3 trees packaged well in paper and straw so full marks for sustainability. They look healthy with some foliage and ranging levels of grow on them. My experience has been very positive and it was one of the few nurseries with the 3 items including an Asian pear I wanted all in stock at the same time with delivery in September. The price was good and delivery cost very reasonable for 3 trees. As long as they are the stated varieties, I'll be a very satisfied customer and would use again.