This is the first time I've ordered or planted a fruit tree. Therefore, the guide to choosing the right tree on the website was really helpful (different rootstocks, when it fruits, if it is self-fertile etc). There are also some simple planting instructions on the website, which again I found helpful and easy to follow. When the tree arrived it was well packed and easy to plant. The tree is smaller than those sold in my local garden centre, but is also a lot cheaper and I know I have been able to choose one that will suit the spot in my garden well! The customer service experience has been excellent. Overall highly recommended to anyone looking for a fruit tree.