Ordered an apple tree after sending an initial question about how long it would be until it fruited, which I got a fast response to. Tree arrived ok, it was a bare-rooted plant in straw-packed bags. It was in good condition but I was a bit surprised as most of the things I've ordered from other places have been in pots so I don't have to deal with it right away. But I popped a bit of water into the bag around the roots until I had time to sort it out which seemed to work fine. It didn't have much in the way of leaves to start with but it settled in time to put out a couple of flowers last month and is covered in leaves now, so seems to be establishing well.