Ordered some fruit trees in February, due to the snow, they were unable to uplift them. They immediately advised me after I placed my order that there will be a delay, which was completely understandable! They responded to my emails and kept me up to date. Once I received the trees, they were very well packed. I planted them end of March and are now in full blossom, so can not complain at all! Also ordered a fruit bush which was a good size and again good quality. Not sure why so many people complain as I experienced a really friendly service! Even got nice instructions by email on how to care for my purchase.