Really frustrated and disappointed with my experience. I ordered three dresses from coast and was away on holidays when they were delivered. When I returned, I noted one of the dresses was not what I had ordered. When I contacted coast and accepted I was contacting them outside of the returns timeframe, they still agreed to accept the return. It was not until they realised that they had sent me a pretty cheap 50 pound dress instead of the 210 pound dress that I ordered, did their attitude change. They had told me to proceed with a return and send photos of the items - this is when they and I became aware of the significant price difference between what had been ordered and what had been received. They then decided they would not accept the return, as it was outside of the window of return and suggested I try and sell the item online to recoup some money!! Truely poor customer service, when the error was entirely on their part. I would warn against using this retailer.