Coast is the worst company I have ever ordered online with. It's absolutely diabolical. I am still waiting for a refund that goes back to January this year for over £200! I placed an order in January this year and returned the items through Royal Mail promptly (I have proof of return). It took forever for Coast to acknowledge my return but I did eventually receive an email telling me it had received the goods and it would make the refund. I waited for my refund but it never came. In the meantime I was taken seriously ill into hospital and my recovery has taken months. Last month whilst checking over my accounts for the year I realised that they never did refund my money. I contacted customer services and they replied promptly and apologised and assured me that I would receive a refund. This was coming up a month ago. Still no refund has arrived. I have contacted customer services several times and they have responded quickly and promised me it would arrive in my PayPal within a few days. I now contact them daily but no longer receive a response. All my emails are ignored and they owe me over £200. It's been a year in January since the order and they still have my money. It's shocking that a high street brand such as Coast can be so appalling to it's customers. I will never ever purchase from them online or instore ever again.