Extremely poor customer service a at Cotton Traders in Cardiff. Went into the store to find no assistant present. Walked around for 5 mins, during which time I could have walked away with arms full of stock. Went to another franchise next door, no luck. Tried a further shop and eventually found the assistant chatting in their stock room. Was asked 'why I wanted her!' Strange question to put to a prospective customer. Walking back to the Cotton Traders shop with her, she said it didn't matter that she was absent as they had CCTV. On being asked if she had seen me she replied 'Oh yes'. When then asked why she hadn't, in that case, returned to the shop she informed me it was 'the end of the day' (4.45pm and far from closing time) as if this justified it. Didn't buy in the end and won't be returning.