I dont have any complaints with the products themselves, overall they are of satisfactory quality. My issue is that I have (apparently) been a loyal gold customer with CT for ten years, and as a result I was sent a voucher which gave me a discount of 20% if i spent £30 + before 7th April. So when I rang Customer Services to query why the system would not accept the 20% discount code on my order totalling £39.20, I was told i could only apply this code if i was buying full price items, and not sale items which I had in fact selected to buy. So in a nutshell I could pay full price and get 20% off or just rip up this "wonderful loyalty voucher" for being an "extra special one in a million CT Gold customer" and just buy goods on offer at 50% discount in the current sale which are offered to anyone and everyone on the Planet Earth! Can someone (anyone!) please explain to me what I am missing here because it seems to me that this useless Voucher is just not worth the paper it is written on. The young girl I spoke to at CT was only doing her job bless here but the "explanation/justification" was pretty rubbish and quite frankly a waste of my time. The bonus should be given to customers as a thank you for being a loyal customer, over and above what other discounts are offered and not instead of, otherwise it's not a reward for being a life long customer for goodness sake Thank you for reading my rant .