Please do not order anything from company, I only looked at trust pilot and not this website before ordering. My Penelope Chilvers boots arrived scratched and it took numerous phone calls, emails, live chats before I had a reply. I think in total I contacted them 20 times before they replied. I doubted that my refund would ever be processed and so in the end I kept the damaged boots. I was so disappointed with the customer service they offer and I have contacted Penelope Chilvers as well. Please don’t buy from even if it seems worth it because they offer a discount.