Terrible customer service. Wished to return item and requested return label. No reply. Two further email requests. No reply. Attempted to phone using numbers on website. One number defunct and advised number 20 in the queue on the other. Further request asking for return label which received a reply with an alleged facility to print a label. Did not work. Request made for name of CEO. Standard reply which did not relate to my request but with another facility to print a return label. Did not function. Managed to get into online chat. Spoke to most unhelpful person who said the period for return had expired. I explained that they had been notified within the time period but because unwillingness to respond, not once but numerous times, the return period had run out.