They sent me a faulty Barbour jacket, and when I contacted them to arrange a return they refused to reply to any of my emails - even though an employee had already emailed me off that email address to authenticate my card details so the email address was actively used. They replied once after numerous emails to say I had to send photos to prove that the jacket was faulty, which was infuriating as I’d emailed numerous times over weeks. I had already paid to return the jacket at my own expense. When I replied to express my frustration and demand a refund once the jacket arrived they once again refused to respond. I still have heard nothing about a refund even though I returned the jacket 2 weeks ago. I’ll have to email again to demand my refund, but I doubt I’ll get a response. It’s disgraceful service that they refuse to reply to customers and clearly a scam that they are withholding people’s money when items have been returned. Order no:8410509