If I could give zero stars I would . Appalling company with even worse customer service!! My 17th year old daughter had saved up to buy her sister a 21st Birthday present , she ordered a pair of Ralph Lauren horse shoe stud earrings which including postage came to £52 . The earrings arrived broken and one of the butterflies that hold the earring in place didn’t even fit it just slid off . My daughter emailed requesting a refund to be told no refund due to hygiene reasons . I telephoned the company to explain they were a birthday present so hadn’t been worn were just checked once parcel arrived and they were already broken . The extremely rude woman on the other end said my daughter would have to send another email with photo of product then they would decide what to do if anything . I told her it was an awful way to treat customers to be told no it’s not awful and she put the phone down on me . Absolutely disgusting customer service and clearly not a reliable company to buy from . I would advise anyone to avoid buying from them as they clearly like to scam people out of money!!!!