Ordered an item that was supposed to arrive the following day. Giving them the benefit of the doubt, because it's a busy Christmas period, I waited a day and a half before ringing them. I was on hold for 25mins, then finally I got through... the man checked and told me that there was a problem with my order. First he told me that the warehouse noticed a fault, then told me it was out of stock. I kept him on the line to check through all of my emails, including junk and the email he told me had been sent to notify me simply didn't exist. During me asking him what it is that I'm expected to do now and what my options were, he cut off. That was it. DREADFUL. Clearly a company where the left hand doesn't know what the right one's up to. When there's a problem they lie, refuse to apologise and then hang up.