Actually I am very fond of buying ur products n over the last month have purchased over 200£ , but behaviour of your staff appalled me at St Anne's shopping centre at Harrow on the hill.....the sp called supervisor Viviana by name was so rude n egoistic....cos the pair we had chosen had 2 minor defects another staff by the name of Monica offered us a 10% discount as that was the only pair they had ...n told me to go to the till n pay....the so called supervisor Viviana just got so angry as I mentioned Monica's name n said that she was an ordinary assistant sales person n had no authority to make such decisions...quote...I am the supervisor do u want it day yes or no....n kept repeating yes or no....n there was another staff repsumeably Indian like myself ...she was laughing away n making faces....shame on her to treat her fellow countryman so badly....n this so called supervisor was just repeating say yes or no..... This is definitely not customer service.... I called their manager this morning by the name of Peter to complain n he says he is surprised n will look at the cctv n chk the recordings...hope he does so as by his talks it seems very unlikely.... I think senior managers should take note of this n brush up their staff... It's all about customer service....or will come a day when people might hold demonstrations outside for you to pay heed n u r surviving coz of customers ....agreed we like the products but we can get it else where too.... I know me complaining to this Peter guy was a farce as he was only listening to me half heartedly could make out from his conversation n that he would look at the CCTV n other staff n take cognizance of the same...... I want to know what has happened as Peter never took down my no nor email id...so you can imagine....word of caution when anyone goes to the store at Harrow on the hill...avoid the two women..Viviana n pooja.... Horrible staff