I initially went in to store to purchase a pair of the last Size 7 Nike trainers. The trainers had got mixed up with one trainer a Size 7 and the other a size 8. The store assistant offered to order me a pair off line. Payment was taken by credit card and I was advised the order would be with me in a few days. The following day, I received a text message to state they could not fulfil my order and to contact customer services. They concluded that they could not refund back on to the credit card I purchased with and could only return to a current account!?! I accepted and was assured this payment would be back in my account within 3-5 days. I then waited, no refund. I tried to contact Customer Service, no answer for 2 days! I then contacted the store, who got a response to state they had had ‘technical issues’ and I would receive my money within another 5 days! This is unacceptable, THEY cancelled the order due to insufficient stock and I’m entitled to my money back as quick as they can take it from me! Absolutely appalling customer service and still waiting for the funds! A matter that will be taken forward down the appropriate channel!!