I first bought a Volvo XC90 in 2008 and then 2 Mercedes 450 GLS. Over the years, the service has declined greatly. It started with scheduling appointments for routine service and once they obtained the vehicle saying they didn’t have the parts needed and would keep my vehicle for days past what we discussed. Yes, they offer a loaner car which is never the quality or size that you are used to driving but it is helpful. What they didn’t tell me was that once you get a loaner car, you move to the bottom of the waiting list. If I had known this, I would have been willing to wait because I live in another city. Then I was assigned to a new customer service representative that refused to communicate the status of my car, never returned my calls and when I spoke with her in person, I told her I had been calling the number on her business card That she gave me and she told me that she never uses that number! She was condescending and dishonest. This went on for several years because I had prepurchased scheduled services when I bought my cars. It was the worst service I have ever received. My husband called and even complained and they continued to assign me to this woman. I don’t even want to get started on how they stand at check out with the keys until your payment clears. It’s absolutely insulting. It’s hard to believe that this is a luxury dealership. But they are the only Mercedes dealer in Columbia. So I now only deal with the dealership in Charlotte, NC. They are professional and do what they say they are going to do. They treat the client respectfully. I will continue to drive a Mercedes because I believe they are exceptional cars but I will never do business with Dick Dyer. They are a consistent disappointment. I have taken my business elsewhere.