Misinformation resulting in me having to shell out £600 on a survey report that DL should have arranged from the outset but did not. In fact the 'claim' was not even assigned until I chased up over a week later despite their policy stating it will be assessed and we would receive a call within 48 hours. Messed around and passed to many different teams and still no resolution. Raised a complaint and despite calls being recorded and the lack of procedure, I was not reimbursed for the independent survey, was offered £150 for wasting my time, doesn't even cover half the cost of the report. Oh and the cause of the crack in the house is not something they cover as it was not a result of a storm!