I had a terrible experience with directline. My car lost control on motorway slip road car was damaged. I got in contact with directline Told them about the accident. recovery came out took my car. Basically that was the last I heard from directline. Had to spend the night 300 miles away in a bus shelter. What the lady didn't tell me when i reported the accident at 4pm wasbDirectline office close at 5pm what she did tell me was no hire car till Monday. No hotel provided Basically left me in the middle of Glasgow. On Wednesday I had some cocky kid who said he was a engineer from directline. Telling me my cars worth penny on the pound. Basically made out like I had no other choice but to except it. Then I check onlinebonly to find out ive been ripped off. Worst still now they refusing to return my car and property. I had to leave. Got a reply back from directline they didn't care and still refusing to give my car back. Il add the full letter up at some point show everyone what they really think of there customer. Update they paid me 2650 for a car valued at 3200. Then charged me a extra 150 ontop of the 232 I already paid. For my car. The engineer I spoke to was rude. Taking advantage of customer. Like a dodgy car trader. Directline should be ashamed of its self. Imagen all the old people they take advantage