I do NOT recommend anyone insure their car with Direct Line. It's been over a month now that I have been trying to cancel my policy with them to no avail; frustratingly appalling 'support' and hours and hours of my time wasted. My policy is up for autorenewal, but I don't want to renew as I have taken my car off the road for several months while I am out of the country. I rang them. Queued over 30 minutes. The agent I eventually spoke to tried to persuade me not to cancel my renewal, but to 'freeze' the policy by continuing to pay and later receiving a refund when I put the car back on the road. I said I would prefer to cancel the renewal. He hung up on me. So I tried to set up a 'My account' online, but it would not progress my info. So I tried to cancel the autorenewal online via their website, but the online form would not let me past step one (of 5). It kept saying I must answer all fields at step one, which I had... so I could not request to cancel the renewal that way. So, I tried their chat bot. Simply told me that to cancel the autorenewal for my policy I would have to telephone an agent. I tried on the number given, but the recorded message said they had closed the lines as it was a bank holiday, despite online it states they are open Mon to Fri 8am to 11pm with no mention of bank holiday closures. I honestly believe Direct Line deliberately make it difficult/ impossible to get out of renewing your car insurance with them... probably so they can clobber you for a cancellation charge, or charge you for the remaining months of cover on the contract... if you can even speak to anyone! I will NEVER use them again once I have successfully exercised my consumer right to cancel the car insurance 'service' with them... and I WILL cancel, even if I end up going through the financial ombudsman service.