Waiting on the telephone currently one hour and 20 mins for help to update my home insurance. Usually customer service is fabulous but this is beyond a joke. Tried to view my policy on line but did not recognise my policy number and postcode. I’ve had both my home car insurance with them for 10 years+, definitely time for a change if this is how they treat loyal customers
2 years ago
Direct Line has a
1.6
average rating
from
262
reviews
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