If I could rate this company 0 it would not be low enough. I had been a customer for car insurance with them for three years with no claims and always paying the full year premium up front. I recently bought a new build house and rang them to change the address on my policy. I was told that my insurance would be cancelled immediately as they did not recognise the new postcode,despite this being registered and validated on the Post office database. The customer service was abysmal so I asked to speak to a manager who was equally unhelpful with a 'couldn't care less' attitude. At a time as stressful as moving house,I then had to start to find new car insurance. Absolutely pathetic and disgusting behaviour from Direct Line and they should be ashamed. I will never insure anything with them again.Fortunately I was able to arrange car insurance very easily with another company as many other insurance companies accepted the postcode. Wake up Direct Line!!