Phoned about a claim which was entered 13 months ago. Hit and run driver. I paid £1000 excess upfront and was told it would be paid back to me because it was the fault of the second person. Tried phoning them about this only to be cut off by them. Quick enough to take your money, but when it comes to a claim, they hang up on you. WOULD NEVER RECCOMEND THIS COMPANY TO EVEN MY WORST ENEMY. SHOCKING CUSTOMER RELATIONS..AVOID AVOID AVOID
2 years ago
Direct Line has a
1.6
average rating
from
262
reviews
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