I won't be using them again, very, very disappointed. Made the simple job of getting a windscreen replaced extremely difficult, forcing me to do 60 mile round trip as Direct Line wouldn't provide enough budget to use a local windscreen supplier. They did however offer to have car picked up and repaired, but unfortunately this did not include the cars return?!!! My policy wasn't the cheapest of quotes I had, but I thought I would use a company who used to be good. Windscreen repair will either cost me half a days work or £150 if I choose a local company myself. I thought insurance was supposed to cover you properly for things like this. Direct Line don't seem to care.