I have been a customer for 3 years with every year being an auto renewal.. Today I was stopped by traffic police telling me I had no insurance on my car I phoned direct line while in the back of the police car and was told that the auto renewal was cancelled for this year, I asked him why and he couldn't give me an answer. Yes I understand I should have checked the document but it had my renewal on and it had been auto renewed the past two years so I just went with it as that was that. I will never go with them again I now have a £300 fine and 6 points on my licence.