I had been with direct line for car insurance for a year. No accidents, no claims at all. On 20th November at 7.10am I received an email with the following in large letters: We are not going to offer to renew your car insurance for your Mercedes E Class.' No explanation given in the body of the letter, no gentle introduction and a sorry comment only in the last sentence. I immediately phoned the company when they opened at 9.00am and was told that it was based on information from the DVLA. On Monday I phoned the DVLA and they told me that they had not sent a letter to any insurer. I phoned the company again and they just said that it was due to a problem with the driver or car and they wanted me to accept this and just go. Unsettled and annoyed by this attitude I refused to let this be without an explanation. How would I get further insurance if I had to say my insurer had refused to renew my cover? I put in a complaint and was phoned by a representative of DL the next day who said that the underwriters had reviewed cover and that my car and model was not going to be covered by them anymore. I said why did they not tell me that in the initial letter and word it less aggressively. He apologised but I feel this whole affair could have been avoided by the company thinking it out more before sending a curt and stark letter without any explanation which caused me dismay. Also that lying to me about the DVLA was totally unacceptable. Therefore I would advise against using this company for car insurance and when my home insurance cover becomes due in March will consider going elsewhere.