Waiting on the phone for an hour waiting for a call centre to answer. No reply to our emails. Failure to call back as promised. Waited 3 weeks for an engineer to phone us regarding the damage to our car. This phone call was a pre booked appointment. No phone call from the engineer, another company phoned us to say that our car is being written off - no discussion! This person couldn't dicuss or negiate on our claim and to contact the claims team. This was another hour on the phone to a call centre who made the right noises but actually couldn't do anything or connect us to an engineer. He would get someone to phone us and log our complaint. Still waiting. Check the reviews, lots of customers have the same problem. DO NOT USE THIS COMPANY!